“To create engaging and omni-channel luxury client experiences through the personal and professional development of a brand’s frontline and managerial talent.”
Having worked across a variety of different market sectors, DELAMARCA has the expertise in developing and facilitating training content for luxury fashion, beauty, and accessories. This cross domain competency allows for rich and dynamic content development that promotes brand’s across their entire range of products and services.
By fusing Client Experience Engineering and Learning & Development, DELAMARCA can provide a consultancy service which not only develops sales and management teams, but also can strategise on both in-store and online client experiences, mapping key competencies to targeted KPIs for continual development and monitoring of each staff member’s personal and professional development.
With experience working with prestigious multi-brand retailers such as Harrods, Selfridges, and Saks Fifth Avenue as well as managing a portfolio of luxury brands from diverse market sectors such as fashion, beauty, hospitality, and lifestyle services, DELAMARCA understands the need of protecting and promoting brand identity and developing both client experiences and training initiatives that are brand appropriate.
Unlike other consultancies that build a portfolio of brand clients, DELAMARCA prides itself in full mono-client focus, allowing for a fully dedicated engagement, assured by non-disclosure agreement, continual feedback, and a well defined set of deliverables and expectations
With over 30 years of experience in the luxury industry, David has provided client experience engineering, training and communications consulting to some of the world’s most prestigious brands and retailers including Alexander McQueen, Clive Christian, Harrods, Ralph Lauren, Selfridges, Giuseppe Zanotti, ST Dupont, Chanel, and other heritage brands in Europe, Saudi Arabia, Qatar, and Dubai.Mobile: +447963164297 Email: [email protected]
Graduate of the Toronto Academy of Acting for Film and Television, Kaif is dedicated to making a difference for young people through engaging and motivational instruction designed to build self-awareness and confidence. Having worked in the luxury and retail sector for over 5 years in both Europe and the Middle East, Kaify is a living testament to how one can create a fulfilling and successful career within the luxury market sector.Email: [email protected]