OUR MISSION

“To create engaging and omni-channel luxury client experiences through the personal and professional development of a brand’s frontline and managerial talent.”

CORE COMPETENCIES


  • Client Journey Engineering & Training
  • Retail Excellence Programme Design
  • Global Performance Management Initiatives
  • Retail Career Path Programmes
  • Leadership & Management Workshops
  • Onboarding Design and Rollout
  • Talent Assessment Centres Design & Facilitation
  • Mystery Shop Design Post-Wave Analysis
  • E-Learning Content Development ( SCORM compliant)
  • C-level and Managerial Coaching for heightened performance
  • Middle East & Asian focused Cultural Selling Modules
  • Train-the-Trainer Manuals, Trainings, & Workshops
  • Master Classes in Perfume, Fashion, and Accessories
  • Loyalty Programme Design & Training
  • Blended and Interactive Learning Methods
  • Competency Mapping & Learner Profile Management

  • PARTNERSHIP ADVANTAGES


    • CROSS-DOMAIN BEST PRACTICES

    Having worked across a variety of different market sectors, DELAMARCA has the expertise in developing and facilitating training content for luxury fashion, beauty, and accessories. This cross domain competency allows for rich and dynamic content development that promotes brand’s across their entire range of products and services.

    • INTEGRATED SOLUTIONS

    By fusing Client Experience Engineering and Learning & Development, DELAMARCA can provide a consultancy service which not only develops sales and management teams, but also can strategise on both in-store and online client experiences, mapping key competencies to targeted KPIs for continual development and monitoring of each staff member’s personal and professional development. 

    • MULTI-BRAND EXPERIENCE

    With experience working with prestigious multi-brand retailers such as Harrods, Selfridges, and Saks Fifth Avenue as well as managing a portfolio of luxury brands from diverse market sectors such as fashion, beauty, hospitality, and lifestyle services, DELAMARCA understands the need of protecting and promoting brand identity and developing both client experiences and training initiatives that are brand appropriate.

    • MONO-CLIENT FOCUS

    Unlike other consultancies that build a portfolio of brand clients, DELAMARCA prides itself in full mono-client focus, allowing for a fully dedicated engagement, assured by non-disclosure agreement, continual feedback, and a well defined set of deliverables and expectations


    INTERNATIONAL PRESENCE


    • Saudi Arabia
    • Dubai
    • Qatar
    • Kuwait
    • Moscow
    • Kiev
    • Europe ( France, Germany, & Spain)
    • United Kingdom
    • North America


    OUR TEAM

    DAVID DE LA MARCA

    DAVID DE LA MARCA

    CO-FOUNDER

    With over 30 years of experience in the luxury industry, David has provided client experience engineering, training and communications consulting to some of the world’s most prestigious brands and retailers including Alexander McQueen, Clive Christian, Harrods, Ralph Lauren, Selfridges, Giuseppe Zanotti, ST Dupont, Chanel, and other heritage brands in Europe, Saudi Arabia, Qatar, and Dubai.

    Mobile: +971505978980 Email: info@delamarca.com

    KAIF ALI PERWAZ

    KAIF ALI PERWAZ

    LUXURY MARKET SPECIALIST & CO-FOUNDER

    Graduate of the Toronto Academy of Acting for Film and Television, Kaif  is dedicated to making a difference for young people through engaging and motivational instruction designed to build self-awareness and confidence. Having worked in the luxury and retail sector for over 5 years in both Europe and the Middle East, Kaify is a living testament to how one can create a fulfilling and successful career within the luxury market sector.

    Email: kaif@delamarca.com