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LEARNING & DEVELOPMENT PROGRAMMES

From Client Experience Engineering to Learning & Development initiatives, a review of the ways we can optimise a brand affinity and performance

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LEARNING & DEVELOPMENT

   INTERACTIVE WORKSHOPS

At DELAMARCA, we believe that the power of learning is in the experience and so we follow a 70:20:10 model to ensure that training is both interactive and effective. This means that all of our workshops, regardless of the subject or intensity of the programme, are designed to encourage engagement and through classroom based experience. This is reinforced through continual feedback during the session and post-training work-based application. Although theory is important, we believe in elevating a learner’s competency by giving them not only the knowledge, but also developing their skill in applying it. For over 

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LEARNING & DEVELOPMENT

   SHOP FLOOR COACHING

What better way to learn than through expert guidance directly on the shop floor? Working with retail directors, area managers, and store managers, DELAMARCA can accompany your frontline teams with targeted coaching directly within the store environment. Used as a stand alone training initiative or as follow up to a more comprehensive training programme, our on-site sales clinics are an excellent way to improve Retail Excellence, Clienteling, Product Knowledge, or Client Experience. Our coaching sessions also reach beyond the shop floor and can be used to develop frontline teams or managers in a 1-2-1, confidential, and branded manner.


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LEARNING & DEVELOPMENT

   RETAIL ON-BOARDING

Based in London and Dubai, DELAMARCA provides innovative learning and development initiatives designed to not only build brand loyalty, client engagement and frontline productivity, but truly set the client at the heart of immersive brand experiences. By inspiring front-line and managerial teams to connect to their clients through personal and professional development, brands are able to go beyond the traditional transaction-based model and create tailored


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LEARNING & DEVELOPMENT

   TRANSFORMATIVE LEADERSHIP

Based in London and Dubai, DELAMARCA provides innovative learning and development initiatives designed to not only build brand loyalty, client engagement and frontline productivity, but truly set the client at the heart of immersive brand experiences. By inspiring front-line and managerial teams to connect to their clients through personal and professional development, brands are able to go beyond the traditional transaction-based model and create tailored


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LEARNING & DEVELOPMENT

   E-LEARNING

Based in London and Dubai, DELAMARCA provides innovative learning and development initiatives designed to not only build brand loyalty, client engagement and frontline productivity, but truly set the client at the heart of immersive brand experiences. By inspiring front-line and managerial teams to connect to their clients through personal and professional development, brands are able to go beyond the traditional transaction-based model and create tailored