LONDON | DUBAI +971505978980

BRITISH LUXURY BRAND

UK | FRANCE | BENELUX | CHINA | KOREA | JAPAN

Designed an end-to-end Retail Excellence Programme that included developing a new client experience, classroom training, self-guided learning content, coaching, and performance review standards

THE INITIATIVE

  • Create a retail excellence programme for all levels of seniority
  • Develop talent both personally and professionally to improve retention rates
  • Re-engineer client’s perception of the brand through its client experience
  • Redefine the client experience from a human perspective through improved interpersonal communication skills
  • Develop a Leadership and Management programme to encourage transformational leadership at all levels within the brand
  • Create a library of nano-modules & deployment schedule to be facilitated by store managers


THE DEPLOYMENT

  • Collaborated with Retail Director, HR Director, and Head of Operations 
  • Created a Retail Excellence framework to be applied to C-Level, Management, and Frontline
  • Provided classroom training and self-guided learning for UK, Italy, France, and Benelux
  • Leadership and Management training for all store managers ( Level 1 & 2)
  • Train-the-trainer classroom trainings for all store managers
  • Individual coaching sessions and personal development of all regional retail managers 
  • Created monthly nano-training modules such as time management, after sales service, and product knowledge


 

THE RESULTS

  • All Area Managers, Store Managers, and Frontline staff personally classroom trained on all core subjects ( 16 sessions)
  • 4 annual coaching sessions for each Area Manager across Europe leading to improved Store performance
  • The 2020 launch of over 22 self-guided and store manager led training  modules
  • Learner profiles provided for each front-line team member and store manager along with competency development
  • Special Covid  training initiatives to ensure retention during periods of lockdown


 

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